目新しい話ではないが、ジープのディーラーサービスがまたオーナーを騙そうとしている。すべては金のためだ。
#jeepwranglerjlu #jeep #automaintenance #jeepwrangler
I recently experienced a”tick/tick/tick’ engine noise ( 3.6 L Pentastar engine) coming from the passenger side of my 2020 Jeep JLUR with only 43,000 miles. I put my tester on the Jeep and I got a P0301 code. This indicates a ‘misfire’ on cylinder 1. As a DIY mechanic, I would have done the service but “time” is of the essence… so I took it to the local Jeep dealership in town. I told them I would like a spark plug change all on cylinders and a new coil pack on cylinder one. I was advised they would have their mechanic take a good look at it.
What is to follow is a short synopsis of my current experiences accompanied with a deep trepidation about leaving my Jeep at the Jeep dealership. Since our newly developed business relationship began as vehicle owner (the patient) and Jeep service department (the ER) I have received the dealership run-around.
[ Some advice that I follow before taking a vehicle into a dealership, in order to protect myself in case the service goes sideways, and it does happen, is to take photos, record videos and audio clips of your vehicle engine and test computer results. DO NOT ERASE your vehicle test code(s) on your vehicle.]
My current service timeline at the Jeep dealership in Boulder, Colorado is as follows:
On Wednesday: ( the day before I brought my Jeep into the shop):
I stopped by the service department early in the morning to introduce myself (putting a face to the Jeep and problem) and explained the Jeep problem in detail to the service department manager. He who would later become my service contact which I now seriously regret.
Thursday: (day 1)
I drove my Jeep to the dealership. A cordial service intake person checked in my Jeep and went over the problem , after which, she secured a paper number up in the windshield. I then asked if the Jeep would be done later that day and she stated “most likely tomorrow”. Later that same day the service manager sent me a web based generated list of his technician’s service recommendations for my Jeep. [I have copies] NOTE: This would indicate the technician examined my Jeep. What caught my eye was a recommendation that I change my rear differential oil which he stated was bad: I immediately thought this highly suspicious because I just changed the rear diff oil myself. Later in the day the service manager – keeping me updated – indicated that a technician still needed to exam my Jeep. WTH? Yes… this was just the beginning I thought. Just be nice Tim. They’re probably really busy.
Friday: (day 2)
I sent a text to the service manager as he previously suggested if I needed anything at anytime.I sent a simple text message: it was a simple request needing an update. Later on, much later… I get a return text from the service manager (same song) reiterating that a technician still needs to exam it but he would call me after lunch to give me an update. Lunch time came and went. I called the service manager at around 2:22 p.m., and was told by the service manger that the lead technician “had to leave suddenly for the day as he had an emergency”. He then told me he’d let me know something on “Monday!” WTH? I’m thinking: I’m not being a pain, I’m being very nice and not pushing him and I get this run around.
I called the service department an hour later and asked if the “lead technician” was in the shop. The person told me he was. I thanked him and hung up. So, this lying just continues.
All I want is transparency and the truth. If your shop is busy and my Jeep won’t get serviced for a few days: just tell me!
Saturday: day 3 (service is open)
Sunday: day 4
Monday: day 5 (can not come soon enough!) “Will let you know!”
P.S. My bad, I was at the dealership on Wednesday but brought my Jeep in on Thursday morning not Wednesday for service.
6件のコメント
we had a grand wagoneer, and dealing with the dealer service was not a good experience at all. ford and GM dealer service departments are better from my experience
Jeep's SUCK . EVERYBODY knows jeep – MOE-RAG is the worst automobiles and dealers in the world. Everybody knows this. Do your research!!!!!! Now your SCREWED!!!!😮😮😮😮
Speaking from the position of a technician. Most of the time techs recommend service on mileage and not necessarily from a fluid check. The verbage and rhetoric you get as the customer is the snake speak the advisors use to sell you on something. Most play toward emotion which is why women tend to get taken advantage of more than men. Still anyone besides the mechanically savvy can be had if the advisor can pitch it to you correctly. I watch them do it and even slide in some B.S just to add a few labor hours on their commission. Im my years of experience at dealerships I found the car sales people and service advisors to be snakes most of the time
Dealership mechanics are overrated
Run like hell
I was a mechanic at a dealership (not Jeep) that was honest. Some dealerships are good people and the bad ones ruin it for everyone else. Not all Jeep dealerships are bad and not all independent shops are good and you never know until you ask around first (or find out tye hard way like you did). Not saying it's your fault at all but next time be ready by finding honest shops in your area by word of mouth. Good luck!